While we always want you to be happy with your purchase, we understand that sometimes things don’t work out. Our return policy is as follows:
Receipt or proof of purchase required.
No receipt = store credit for lowest price that year.
Clearance items are final sale (no returns, no guarantee).
Returns (within 30 days) Must be in original container/packaging & saleable condition.
Credit card sales: refund to same card (no cash).
Cash/Check sales under $50: cash refund over $50 refund by company check (10 business days).
Plant Guarantee Plants 1 gal+ and houseplants 6”+ guaranteed 6 months (excludes frost, neglect, or acts of nature). Must be returned for evaluation.
Plants/products must be returned to the store for a refund/credit, sorry no exceptions.
Houseplants 6”+ → store credit or replacement only.
No returns on:
Smaller than 6”, hanging baskets, color bowls, florist/specialty plants, orchids, bromeliads, bonsai, poinsettias, annuals, vegetables, citrus, Christmas trees, holiday garland, holiday décor and some seasonal plants.
🌿 Please Note: Plants are living things and require air, water, and care. If you’re unsure how to care for your purchase, please ask one of our associates – we are here to help you!